AI answering service for locksmiths

Yes. Someone locked out of a home, a car or a business, keys locked inside or a key broken off in the lock is marked urgent, and so is a break-in or an outside door that won’t lock. It goes to your on-call phone as an urgent text, with where they are. A child or a pet locked in a car is different: Wakeman tells the caller to call 9-1-1 right now and tries your on-call phone during the call. It is an AI speaking, so it may not say those words exactly, and we cannot promise the call to your phone gets through. It is a safety net, not an emergency service.

Only the fees you set. Turn on “Say my trip fee out loud” and it tells callers your trip fee, and your after-hours fee if you have one. It never prices the job itself: it writes down what is locked and where, and tells the caller your team will go through the price with them.

It takes the message as usual and promises nothing, so whether to go is your call. It never tells a caller how to get past a lock themselves.

Yes. It writes down the year, make and model, and whether the caller still has a key that works, so you know what to bring. Setup starts a locksmith with “House lockout”, “Car lockout”, “Rekey”, “Lock change”, “Car key replacement” and “Broken lock”, and you can change them.

It uses one set of safety rules in every trade, so nothing dangerous slips through a trade-specific gap: gas, carbon monoxide, a downed power line, fire or smoke, a medical emergency, a child or pet locked in a car, water near electrics, a structural collapse, major flooding and sewage inside. When a caller describes one, Wakeman gives safety steps written in advance and tries your on-call phone during the call. A caller with no heat, cooling or hot water, an empty oil or propane tank, a leak that can’t wait, a blocked drain, no power, a stuck garage door, a break-in or a door that won’t lock, or a lockout is marked urgent and texted to your on-call phone at once. So is a driver who needs a tow now, and any caller who mentions a baby, an older person or someone on oxygen at home. A slow drip, or a leak the caller says can wait, is written down as a routine job unless the water is spreading, doing damage or won’t stop. Everything else locksmiths get asked about is written down as a job, using the list of jobs you give it in setup. It is an AI speaking, so it may not say those words exactly, and we cannot promise the call to your phone gets through. It is a safety net, not an emergency service.

Wakeman is $49, $149 or $399 a month with 100, 500 or 1,500 minutes included, then 45¢, 35¢ or 29¢ a minute by plan. There is no setup fee and no minimum term, spam calls are never billed, and you set a monthly spend limit. Human answering services work out at roughly $2.76–$5.00 per included minute on their published plans.

Both names describe the same job, and so does "AI CSR". Wakeman is an AI receptionist: it answers the calls your team misses in your company’s name, and says it is an AI at the start of every call. Like a locksmith answering service or a virtual receptionist, it writes each job down; unlike a message-taking service, it tells an emergency from a routine call and alerts your on-call phone for the dangerous ones.