An AI phone receptionist for contractors, from a small company that tells you what it can’t do.
A wakeman stayed up so the town could sleep. Wakeman is an AI phone receptionist for plumbing, HVAC, electrical, roofing and restoration contractors in the United States. It answers the calls your plan covers, works out what the caller needs, writes the job down, and alerts your on-call phone when it’s an emergency. Booking is off until you turn it on.
The problem we picked
Roughly 48% of calls to home-service businesses don’t reach a person, according to Invoca’s 2026 home-services report, and that includes callers who hang up after a ring or two. The more expensive number in the same report is quieter: 55% of home-service businesses don’t ask callers to book the job.
That second one isn’t about having enough staff. It’s about remembering to ask, and software is good at remembering. A tired office person at 4:50 on a Friday doesn’t ask for the booking. Neither does an owner answering from a truck with a wrench in one hand.
So Wakeman is told to ask. It is set up for your trade and your own list of services, and it sorts an emergency from an urgent job from a routine one from a sales call. You see each request as soon as the call ends. Jobs only go into your calendar once you’ve turned booking on. One call, start to finish is the clearest version of what that means.
Five rules we hold ourselves to.
We publish the price
All three plans, the minutes they include and the per-minute rate after that are on the pricing page. The biggest company in this market publishes no price at all, and several others publish a monthly price but not the per-minute rate that decides your bill in a busy month.
We do not invent numbers
Every figure we publish says who measured it and how many they looked at. If a number comes from someone else, or a company said it about itself, the page says so next to it. If we could not check something, we leave it out — including our own customer count, which we do not have yet and will not make up.
The notice is not optional
Each call is set up to open by telling the caller they are talking to an AI and that the call is recorded. A business cannot switch it off.
We are plain about what safety can and cannot do
For gas, carbon monoxide, fire or smoke, water near electrics, major flooding and sewage backups, the AI has safety words written in advance, and Wakeman alerts your on-call phone during the call. It is an AI speaking, so we cannot force it to say those words exactly, and we cannot promise the alert gets through. Wakeman is not an emergency service.
You set a spend limit you can see
Spam calls are never billed. You set a monthly limit. When you reach it, new calls ring your on-call phone instead, though phone-company forwarding can still fail. A call already going can finish, so you may go a little over. Tax is extra. You cancel yourself in the billing portal, and it takes effect at the end of the billing period.
Wakeman is early, and this is the honest list.
We have no customer count to quote and will not make one up. It will sometimes get a call wrong. That’s why calls are recorded and summed up for you to check each morning. The exception: when a caller says no to the recording, hangs up at the notice, or we can’t show the notice was said, we delete that call’s recording, transcript and summary.
- It cannot promise that a call is answered, booked correctly or written down accurately. Phone lines fail, speech recognition mishears, and AI makes mistakes.
- Emergency handling is a safety net, not an emergency service. It does not replace calling 911.
- An account cannot go live without a real person on call who can be reached.
- It is for calls coming in to a contractor’s own published number. It must not be used for sales calls or marketing texts.
- It never makes voiceprints. Returning callers are recognized by their phone number only.
- It never takes card details over the phone.
The full versions are in the terms, privacy policy and call-recording policy.
The company behind it
Wakeman is a product of Fabricate, LLC. It is a small, self-funded company, formed on 19 August 2025. There is no support queue yet: an email to info@wakeman.ai or a call to (775) 510-2241 reaches the founder.
The registered address, phone number and Delaware formation record are all published on the contact page. That is on purpose. A company asking you to send your business line through it — the line your work comes in on — should be easy to find, and the companies in this market that are hardest to find are rarely the ones you want.
The short version
| What it is | AI phone receptionist for contractors, day or night depending on the plan |
|---|---|
| Who for | US home-services contractors, roughly 2–15 field technicians |
| Trades | Plumbing, HVAC, electrical, roofing and restoration, and nearby trades |
| Books into | Jobber, once the contractor turns booking on |
| Pricing | After Hours $149 · Front Desk $349 · Dispatch $829 a month · $0.29–$0.59/min by plan for extra minutes |
| Available in | United States |
| Stage | Early and self-funded; no customer count published |
| Operated by | Fabricate, LLC, a Delaware limited liability company |
| Founded | 19 August 2025 |
| Based in | Dover, DE |
| Contact | info@wakeman.ai |
Common questions
What is Wakeman?
Wakeman is an AI phone receptionist for plumbing, HVAC, electrical, roofing and restoration contractors in the United States. It answers the calls your team misses, in your business's name, when your plan says it should. It writes down what the caller needs, tells an emergency from a routine job, and alerts your on-call phone for the dangerous ones. It only books appointments once you switch booking on; until then it takes the job down for you to confirm. It can put booked jobs into Jobber, and you can see if that ever fails. Housecall Pro is not generally available yet.
Who is Wakeman for?
Home-services contractors with roughly 2 to 15 field technicians — plumbing, HVAC, electrical, roofing and restoration, and nearby trades such as garage door, septic and pest control. We started with plumbing: the work comes in all year, with sharp emergency spikes in freezes and holidays. It is not a general-purpose voice agent and not a receptionist for offices, clinics or restaurants.
Who is Wakeman not for?
Shops whose calls are simple and few, and who already pay for job software that includes a basic AI receptionist — Jobber sells one as an add-on and includes it on its Plus plan. We say so on our own pricing and comparison pages. Larger shops doing $3M+ a year on ServiceTitan, with office staff answering the phones, are better served by a vendor built for that size.
How does Wakeman make money?
Monthly subscription only — $149, $349 or $829 depending on how much of the phone you want covered, plus a published price for each minute past the ones included ($0.29–$0.59/min by plan). We do not sell leads, do not take a cut of booked jobs, and do not sell or share personal information for advertising.
Who runs Wakeman?
Wakeman is a product of Fabricate, LLC. It is a Delaware limited liability company formed on 19 August 2025, and the founder is the person who answers info@wakeman.ai. The company's registered address, phone number and formation record are published on the contact page — deliberately, because a company that asks contractors to route their phone line through it should be findable.
Is Wakeman an established company?
No. Wakeman is early and self-funded. We have no customer count to quote and will not invent one; this industry has more invented numbers in it than most.
Where is Wakeman available?
The United States.