AI answering service for property managers

Gas, smoke, sparks, water near electrics or sewage coming up: Wakeman gives safety steps and tries your on-call phone during the call. No heat or no cooling, a leak that can’t wait, no power, a lockout, a break-in or an outside door that won’t lock is marked urgent and texted to your on-call phone at once. A broken dishwasher is written down for the morning. It is an AI speaking, so it may not say those words exactly, and we cannot promise the call to your phone gets through. It is a safety net, not an emergency service.

The same way for every caller. It writes down which property or how many bedrooms, when they want to move in, and a name and number, and never asks about family, children, age, religion, national origin, disability or anything else about who they are. It doesn’t say whether a home is available, what the rent is or whether someone would qualify unless your house rules tell it to; your team answers those. It is an AI speaking, so it may not always say it exactly that way.

Yes. Set the office’s opening hours for each day of the week and switch on “Answer only while we’re closed”, on any plan. While the office is open, calls ring your team as they do today. Once it closes, the calls nobody picks up go to Wakeman, nights and weekends included. There is no holiday calendar yet: to cover a holiday, mark that weekday closed on your Hours page beforehand and set it back afterwards.

No. It never takes a payment or card details on a call. A tenant calling about rent, a lease, a notice or a deposit is written down as a message for the office.

No. Wakeman writes booked jobs into Jobber only. For a property manager it writes each call down and texts it to you, and your team creates the work order. It starts property managers on taking requests rather than booking times, because you send the vendor and arrange entry.

It uses one set of safety rules in every trade, so nothing dangerous slips through a trade-specific gap: gas, carbon monoxide, a downed power line, fire or smoke, a medical emergency, a child or pet locked in a car, water near electrics, a structural collapse, major flooding and sewage inside. When a caller describes one, Wakeman gives safety steps written in advance and tries your on-call phone during the call. A caller with no heat, cooling or hot water, an empty oil or propane tank, a leak that can’t wait, a blocked drain, no power, a stuck garage door, a break-in or a door that won’t lock, or a lockout is marked urgent and texted to your on-call phone at once. So is a driver who needs a tow now, and any caller who mentions a baby, an older person or someone on oxygen at home. A slow drip, or a leak the caller says can wait, is written down as a routine job unless the water is spreading, doing damage or won’t stop. Everything else property managers get asked about is written down as a job, using the list of jobs you give it in setup. It is an AI speaking, so it may not say those words exactly, and we cannot promise the call to your phone gets through. It is a safety net, not an emergency service.

Wakeman is $49, $149 or $399 a month with 100, 500 or 1,500 minutes included, then 45¢, 35¢ or 29¢ a minute by plan. There is no setup fee and no minimum term, spam calls are never billed, and you set a monthly spend limit. Human answering services work out at roughly $2.76–$5.00 per included minute on their published plans.

Both names describe the same job, and so does "AI CSR". Wakeman is an AI receptionist: it answers the calls your team misses in your company’s name, and says it is an AI at the start of every call. Like a property management answering service or a virtual receptionist, it writes each job down; unlike a message-taking service, it tells an emergency from a routine call and alerts your on-call phone for the dangerous ones.