AI answering service for towing companies

It writes down where they are as they say it: the road, the direction they were going, and the nearest exit, mile marker or cross street. Only a street address is checked against the map, and it never holds a stranded driver up asking for one.

Yes. A driver who needs a tow or a jump now, has broken down or run out of gas on the road, or is stuck in a ditch, the mud or the snow is marked urgent and goes to your on-call phone as an urgent text. So does a crash. A tow booked for another day comes to you as a normal message. If someone is hurt or a car is on fire, Wakeman tells the caller to call 9-1-1 first and tries your on-call phone during the call. It is an AI speaking, so it may not say those words exactly, and we cannot promise the call to your phone gets through. It is a safety net, not an emergency service.

No. It never says when the truck will get there or what the tow will cost. It tells the caller someone from your team will call back with both.

No. It doesn’t connect to towing dispatch software, and it starts towing companies on taking requests rather than booking times. It writes each call down and texts it to you, urgent ones to your on-call phone at once, and your team sends the truck.

It uses one set of safety rules in every trade, so nothing dangerous slips through a trade-specific gap: gas, carbon monoxide, a downed power line, fire or smoke, a medical emergency, a child or pet locked in a car, water near electrics, a structural collapse, major flooding and sewage inside. When a caller describes one, Wakeman gives safety steps written in advance and tries your on-call phone during the call. A caller with no heat, cooling or hot water, an empty oil or propane tank, a leak that can’t wait, a blocked drain, no power, a stuck garage door, a break-in or a door that won’t lock, or a lockout is marked urgent and texted to your on-call phone at once. So is a driver who needs a tow now, and any caller who mentions a baby, an older person or someone on oxygen at home. A slow drip, or a leak the caller says can wait, is written down as a routine job unless the water is spreading, doing damage or won’t stop. Everything else towing companies get asked about is written down as a job, using the list of jobs you give it in setup. It is an AI speaking, so it may not say those words exactly, and we cannot promise the call to your phone gets through. It is a safety net, not an emergency service.

Wakeman is $49, $149 or $399 a month with 100, 500 or 1,500 minutes included, then 45¢, 35¢ or 29¢ a minute by plan. There is no setup fee and no minimum term, spam calls are never billed, and you set a monthly spend limit. Human answering services work out at roughly $2.76–$5.00 per included minute on their published plans.

Both names describe the same job, and so does "AI CSR". Wakeman is an AI receptionist: it answers the calls your team misses in your company’s name, and says it is an AI at the start of every call. Like a towing answering service or a virtual receptionist, it writes each job down; unlike a message-taking service, it tells an emergency from a routine call and alerts your on-call phone for the dangerous ones.