AI answering service for auto repair shops

No. Wakeman writes into Jobber, which auto shops rarely use. For an auto shop it answers, writes down the car and the problem, and passes the message to you; your team books the bay.

Both. It answers the calls your team misses at any hour, so a call the counter can’t get to at 10 a.m. reaches it too. If you switch on “Answer only while we’re closed”, it answers only outside the hours you set.

No. Wakeman can’t see repair orders, so it never guesses. It takes the caller’s name, the car and a callback number as a message for the counter.

No. It never prices a repair. It writes down the car and what the driver noticed, so your team can look and quote.

It uses one set of safety rules in every trade, so nothing dangerous slips through a trade-specific gap: gas, carbon monoxide, a downed power line, fire or smoke, a medical emergency, a child or pet locked in a car, water near electrics, a structural collapse, major flooding and sewage inside. When a caller describes one, Wakeman gives safety steps written in advance and tries your on-call phone during the call. A caller with no heat, cooling or hot water, an empty oil or propane tank, a leak that can’t wait, a blocked drain, no power, a stuck garage door, a break-in or a door that won’t lock, or a lockout is marked urgent and texted to your on-call phone at once. So is a driver who needs a tow now, and any caller who mentions a baby, an older person or someone on oxygen at home. A slow drip, or a leak the caller says can wait, is written down as a routine job unless the water is spreading, doing damage or won’t stop. Everything else auto repair shops get asked about is written down as a job, using the list of jobs you give it in setup. It is an AI speaking, so it may not say those words exactly, and we cannot promise the call to your phone gets through. It is a safety net, not an emergency service.

Wakeman is $49, $149 or $399 a month with 100, 500 or 1,500 minutes included, then 45¢, 35¢ or 29¢ a minute by plan. There is no setup fee and no minimum term, spam calls are never billed, and you set a monthly spend limit. Human answering services work out at roughly $2.76–$5.00 per included minute on their published plans.

Both names describe the same job, and so does "AI CSR". Wakeman is an AI receptionist: it answers the calls your team misses in your company’s name, and says it is an AI at the start of every call. Like a auto repair answering service or a virtual receptionist, it writes each job down; unlike a message-taking service, it tells an emergency from a routine call and alerts your on-call phone for the dangerous ones.