Wakeman vs Jobber AI Receptionist
Jobber’s listens for keywords you set. Wakeman sorts no-heat calls from tune-ups and tries your on-call phone for a gas smell.
Comparison · Hatch
Hatch vs Wakeman: AI CSRs for every channel, or a receptionist built for trade shops
Wakeman is an AI receptionist built only for home-service trades. Hatch, owned by Yelp since February 2026, sells AI CSRs that answer calls, texts and email and book jobs for home-service and home-improvement businesses. Prices are quoted per location.
- Facts from each company’s own pages
- Checked November 2, 2026
At a glance
| Wakeman | Hatch | |
|---|---|---|
| Plans | From $49 a month, 100 minutes | Quoted per location, on annual plans |
| Dangerous calls | Safety steps, then it tries your on-call phone | Covered 24/7; how isn’t described |
| Software it connects to | Jobber, built in on Pro and Max | ServiceTitan, AccuLynx and others |
| How you start | Free for 14 days or 500 minutes | A demo; no trial is published |
The full table, and where each fact comes from, is below.
Side by side
| Wakeman | Hatch | |
|---|---|---|
| What it is | A ready AI receptionist, set up for your trade in about ten minutes | AI CSRs for calls, texts and email, with human CSRs and AI in one workspace |
| Plans | Starter $49 (100 min) · Pro $149 (500 min) · Max $399 (1,500 min). Every plan answers day and night; any plan can be set to answer only while you are closed. | Standard, Pro and Enterprise: a platform fee plus usage, on annual plans paid monthly per location. No prices published |
| What is counted | Minutes: each call is rounded up to the next whole minute | Contacts, AI conversations and messaging |
| Urgent calls | Gas, carbon monoxide, a downed power line, fire or smoke, a medical emergency, a child or pet locked in a car, water near electrics, a structural collapse, major flooding and sewage inside: safety steps, then Wakeman tries your on-call phone during the call. No heat, no cooling or a leak that can’t wait is urgent and texted at once. A safety net, not 911 | Its 24/7 call handling covers “leads, non-leads, and emergencies”; how it handles an emergency isn’t described |
| A person when needed | Puts the caller through to your own people: your on-call phone, then the owner’s if nobody picks up. It does this on a dangerous call, a complaint or an angry caller, or when someone asks for a person twice. The AI answers every call; there’s no call center | Hands off to a person when needed, with warm transfers |
| Software it connects to | Jobber, built in on Pro and Max. Housecall Pro is not generally available yet | ServiceTitan, AccuLynx, LeadPerfection and improveit 360; Jobber and Housecall Pro aren’t named |
| Languages | English | Not published |
| Built for | Home-service trades only: plumbing, HVAC, electrical, roofing, restoration and their neighbours | Home services and home improvement, from $1–10M in revenue to multi-location enterprises |
| How you start | Free for 14 days or 500 minutes, whichever comes first. You pick a plan at sign-up; nothing is charged until the trial ends, and you can change the plan or cancel before then | A demo; no trial or pilot is published |
Where these facts come from · checked November 2, 2026
Checked November 2, 2026. Prices and policies change; the links are the authority, not this page.
- Hatch home page — channels, industries, integrations, hand-off
- Hatch pricing — plans, usage, annual terms, no trial
- Yelp Q4 2025 shareholder letter — Yelp completed its purchase of Hatch in early February 2026
Which one you need
Choose Wakeman if
- You run a 2–15 truck plumbing, HVAC or electrical shop and want a receptionist built only for the trades.
- A gas smell or water near electrics at 2am should get safety steps written in advance, while Wakeman tries your on-call phone during the call.
- You want the price on the page and a free trial before you pay: 14 days or 500 minutes, $0 today.
- You run Jobber and want each booked job written straight into it, on Pro or Max.
Choose Hatch if
- You run ServiceTitan or AccuLynx and want one AI to answer calls, texts and email and your Yelp, Angi and Thumbtack leads. Wakeman is built to answer the phone and books into Jobber.
- You run several locations or a home-improvement business and want human CSRs and AI working in one place.
Common questions
Comparing more than two? Every option for contractors, on one page.
What does Hatch cost?
Hatch doesn’t publish prices. Its Standard, Pro and Enterprise plans are a platform fee plus usage, on annual plans paid monthly per location, quoted after a demo; its pricing page says there is no published pilot or trial (checked November 2, 2026). Wakeman’s plans are Starter $49, Pro $149, Max $399 a month with minutes included, free for 14 days or 500 minutes, with nothing charged until the trial ends.
Who owns Hatch?
Yelp. Its shareholder letter of 12 February 2026 says it completed its acquisition of Hatch in early February, and that it shifted its focus in Services lead management from Yelp Receptionist to supporting Hatch. Wakeman is an independent company, built only for home-service trades.
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