AI answering service for construction companies

It is built for home services, and construction is one of the trades setup offers. It starts a construction company’s list with “New build”, “Home addition”, “Bid request” and “Warranty issue”, and you can change them. Bid invitations and supplier calls become messages, a homeowner’s new build or addition is written down with the address, and a problem with finished work is a call for a person: it takes a message, then tries to put the caller through to your on-call phone. If there is no number it can put them through to, the message is marked urgent instead.

Yes. A supplier or another business calling the shop gets a short message with who they are and what they need, and isn’t treated as a customer. A caller who asks for someone by name, such as a sub asking for the owner, hears that person isn’t free and is offered a call back, and the message starts with who they asked for. A sales pitch gets one polite sentence, and the call ends.

It uses one set of safety rules in every trade, so nothing dangerous slips through a trade-specific gap: gas, carbon monoxide, a downed power line, fire or smoke, a medical emergency, a child or pet locked in a car, water near electrics, a structural collapse, major flooding and sewage inside. When a caller describes one, Wakeman gives safety steps written in advance and tries your on-call phone during the call. A caller with no heat, cooling or hot water, an empty oil or propane tank, a leak that can’t wait, a blocked drain, no power, a stuck garage door, a break-in or a door that won’t lock, or a lockout is marked urgent and texted to your on-call phone at once. So is a driver who needs a tow now, and any caller who mentions a baby, an older person or someone on oxygen at home. A slow drip, or a leak the caller says can wait, is written down as a routine job unless the water is spreading, doing damage or won’t stop. Everything else builders and general contractors get asked about is written down as a job, using the list of jobs you give it in setup. It is an AI speaking, so it may not say those words exactly, and we cannot promise the call to your phone gets through. It is a safety net, not an emergency service.

Wakeman is $49, $149 or $399 a month with 100, 500 or 1,500 minutes included, then 45¢, 35¢ or 29¢ a minute by plan. There is no setup fee and no minimum term, spam calls are never billed, and you set a monthly spend limit. Human answering services work out at roughly $2.76–$5.00 per included minute on their published plans.

Both names describe the same job, and so does "AI CSR". Wakeman is an AI receptionist: it answers the calls your team misses in your company’s name, and says it is an AI at the start of every call. Like a construction answering service or a virtual receptionist, it writes each job down; unlike a message-taking service, it tells an emergency from a routine call and alerts your on-call phone for the dangerous ones.