AI answering service for security installers
Answers your business line. It is not a monitoring centre.
Wakeman answers the calls your team misses and writes down install requests and system problems. It is not an alarm monitoring centre, and it does not dispatch police or fire.
- From $149 a month
- Keep your number
- Spam calls never billed
- You set the spend limit
Hear it first: call (503) 765-9727. It answers as a pretend plumbing shop — play the customer with an everyday job.
One call, start to finish, in under a minute
A leaking water heater at night, taken the way it’s taken on a Wakeman line: what’s wrong, a safety check for water near electrics, the address read back, and — with booking on — a time in the on-call window. The example is a plumbing shop. On your line it answers as your business and asks about home security work — it is set up for your trade and your own list of services.
Rather try it yourself? Call (503) 765-9727 and play the customer with an everyday job.
Hear it answer
0:45 · plays with sound
Scripted product walkthrough with example data · Synthesized voices, not a recorded caller. You are hearing the voice that answers a Wakeman line, opening with the notice it plays on every one.
How Wakeman sorts home security calls
None of them needs to wake you. A generic answering service takes four messages and sends four texts. Wakeman works out which call is which — and it goes by what is actually wrong, not by how upset the caller sounds.
“The alarm keeps going off and won't stop”
RoutineWritten down as a service call for your team. It does not treat an alarm sounding as a fire or a break-in.
“One of my cameras has been offline since yesterday”
RoutineTaken down as a service call. With booking on, it offers a time from the list you set.
“I need to reschedule my quarterly service”
AdminTaken as a message for the office.
“I have a question about my last invoice”
AdminA message for the office.
- Rings your on-call phone: gas, carbon monoxide, fire or smoke, water near electrics, major flooding and sewage backups.
- How it knows: it listens for those words. A caller who describes it differently may be marked urgent instead.
- Urgent calls (an ordinary leak, no heat) get a text, not a ring. So does an on-call phone that is the same line you forward to Wakeman.
- No on-call number set? It won’t tell the caller help is on the way.
- It’s a safety net. It doesn’t replace 911.
An AI receptionist for security installers
Call it an answering service or a virtual receptionist — the job is the same. Wakeman is set up for home security work and your own list of services. It asks what a good dispatcher would: what’s wrong, how bad it is, the address and a number to call back. It checks the address, then texts you the job, or books it into Jobber once you switch booking on. It says it’s an AI at the start of every call, and a caller who asks for a person a second time is put through to your on-call phone.
| Wakeman | A live answering service | |
|---|---|---|
| Price | From $149 a month with minutes included, then $0.59 / $0.39 / $0.29 a minute by plan | Roughly $1.32–$5.00 per included minute on published plans |
| Spam and robocalls | Never billed | Often counted like any other call — ask before you sign |
| A dangerous home security call | Safety steps written in advance, and a ring to your on-call phone during the call | Depends on the script and the escalation rules you set up with them |
| Into your schedule | Takes the job down; books into Jobber once you switch booking on | Ask whether they write into your field-service software |
Live answering service prices are from vendors’ own published plans, checked 21–23 September 2026. What every answering service charges
Security customers call about installs and faults, often in the evening. Those calls need a proper message, not a monitoring centre, and not a voicemail.
Questions about an AI answering service for security installers
Can Wakeman replace my alarm monitoring centre?
No. It answers your business line, not alarm signals, and it never dispatches police or fire. A caller who describes smoke or fire is told to get out and call 9-1-1 first, and Wakeman rings your on-call phone during the call. A caller who mentions a smoke detector can set that rule off too, even if it is only chirping.
Does Wakeman have home security-specific emergency rules?
No, and we would rather say so. The safety rules are the same in every trade: a gas smell, carbon monoxide, fire or smoke, water near electrics, major flooding and sewage. When a caller describes one, Wakeman gives safety steps written in advance and rings your on-call phone during the call. No heat, an active leak or no power is marked urgent and texted to your on-call phone. Everything else security installers get asked about is written down as a job, using the list of jobs you give it in setup. It is an AI speaking, so it may not say those words exactly, and we cannot promise the call to your phone gets through. It is a safety net, not an emergency service.
How much does a home security answering service cost?
Wakeman is $149, $349 or $829 a month with 300, 750, 2,000 minutes included, then 59¢, 39¢ or 29¢ a minute by plan. There is no setup fee and no minimum term, spam calls are never billed, and you set a monthly spend limit. Human answering services work out at roughly $1.32–$5.00 per included minute on their published plans.
Is Wakeman an AI receptionist for security installers or an answering service?
Both names describe the same job, and so does "AI CSR". Wakeman is an AI receptionist: it answers the calls your team misses in your company’s name, and says it is an AI at the start of every call. Like a home security answering service or a virtual receptionist, it writes each job down; unlike a message-taking service, it tells an emergency from a routine call and alerts your on-call phone for the dangerous ones.
Pricing · How it works · After-hours answering service · Emergency answering service · Booking into Jobber · How it compares
Somebody’s always awake.
Try it on your own phone tonight. About ten minutes, no card.