AI answering service for propane and heating oil dealers

It gives safety steps written in advance: leave the building right now, don’t touch any light switches, and call 9-1-1 from outside. Then Wakeman tries your on-call phone during the call. It is an AI speaking, so it may not say those words exactly, and we cannot promise the call to your phone gets through. It is a safety net, not an emergency service.

Yes. A caller who says they have run out of oil or propane, or that the tank is empty, is marked urgent, cold house or not, and so is any caller who mentions a baby, an older person or someone on oxygen at home. It goes to your on-call phone as an urgent text. A caller who is almost out, or wants a delivery before they run out, is written down for the office. Neither rings anyone during the call.

Yes. It writes each one down with the address and what the caller needs, for your office. With booking on, it offers a time from the list you set; it doesn’t see your delivery routes. It never quotes a price per gallon.

It uses one set of safety rules in every trade, so nothing dangerous slips through a trade-specific gap: gas, carbon monoxide, a downed power line, fire or smoke, a medical emergency, a child or pet locked in a car, water near electrics, a structural collapse, major flooding and sewage inside. When a caller describes one, Wakeman gives safety steps written in advance and tries your on-call phone during the call. A caller with no heat, cooling or hot water, an empty oil or propane tank, a leak that can’t wait, a blocked drain, no power, a stuck garage door, a break-in or a door that won’t lock, or a lockout is marked urgent and texted to your on-call phone at once. So is a driver who needs a tow now, and any caller who mentions a baby, an older person or someone on oxygen at home. A slow drip, or a leak the caller says can wait, is written down as a routine job unless the water is spreading, doing damage or won’t stop. Everything else fuel delivery companies get asked about is written down as a job, using the list of jobs you give it in setup. It is an AI speaking, so it may not say those words exactly, and we cannot promise the call to your phone gets through. It is a safety net, not an emergency service.

Wakeman is $49, $149 or $399 a month with 100, 500 or 1,500 minutes included, then 45¢, 35¢ or 29¢ a minute by plan. There is no setup fee and no minimum term, spam calls are never billed, and you set a monthly spend limit. Human answering services work out at roughly $2.76–$5.00 per included minute on their published plans.

Both names describe the same job, and so does "AI CSR". Wakeman is an AI receptionist: it answers the calls your team misses in your company’s name, and says it is an AI at the start of every call. Like a propane and heating oil answering service or a virtual receptionist, it writes each job down; unlike a message-taking service, it tells an emergency from a routine call and alerts your on-call phone for the dangerous ones.