AI answering service for dealership service departments
Answers the service lane’s overflow. It is not a BDC.
Wakeman answers the service calls your team misses and writes down the car, the request and a callback number. It does not connect to your DMS or book the appointment itself, and it is not a replacement for a BDC.
- From $149 a month
- Keep your number
- Spam calls never billed
- You set the spend limit
Hear it first: call (503) 765-9727. It answers as a pretend plumbing shop — play the customer with an everyday job.
One call, start to finish, in under a minute
A leaking water heater at night, taken the way it’s taken on a Wakeman line: what’s wrong, a safety check for water near electrics, the address read back, and — with booking on — a time in the on-call window. The example is a plumbing shop. On your line it answers as your business and asks about dealership service work — it is set up for your trade and your own list of services.
Rather try it yourself? Call (503) 765-9727 and play the customer with an everyday job.
Hear it answer
0:45 · plays with sound
Scripted product walkthrough with example data · Synthesized voices, not a recorded caller. You are hearing the voice that answers a Wakeman line, opening with the notice it plays on every one.
How Wakeman sorts dealership service calls
None of them needs to wake you. A generic answering service takes four messages and sends four texts. Wakeman works out which call is which — and it goes by what is actually wrong, not by how upset the caller sounds.
“I got a recall letter for my truck”
RoutineWritten down with the vehicle and a callback number for your advisors.
“I'd like to book an oil change Saturday morning”
RoutineTaken as an appointment request for your team to confirm.
“Is my car ready yet?”
RoutineTaken as a message. Wakeman can’t see repair orders, so it doesn’t guess.
“I have a question about my last invoice”
AdminA message for the office.
- Rings your on-call phone: gas, carbon monoxide, fire or smoke, water near electrics, major flooding and sewage backups.
- How it knows: it listens for those words. A caller who describes it differently may be marked urgent instead.
- Urgent calls (an ordinary leak, no heat) get a text, not a ring. So does an on-call phone that is the same line you forward to Wakeman.
- No on-call number set? It won’t tell the caller help is on the way.
- It’s a safety net. It doesn’t replace 911.
An AI receptionist for dealership service departments
Call it an answering service or a virtual receptionist — the job is the same. Wakeman is set up for dealership service work and your own list of services. It asks what a good dispatcher would: what’s wrong, how bad it is, the address and a number to call back. It checks the address, then texts you the job, or books it into Jobber once you switch booking on. It says it’s an AI at the start of every call, and a caller who asks for a person a second time is put through to your on-call phone.
| Wakeman | A live answering service | |
|---|---|---|
| Price | From $149 a month with minutes included, then $0.59 / $0.39 / $0.29 a minute by plan | Roughly $1.32–$5.00 per included minute on published plans |
| Spam and robocalls | Never billed | Often counted like any other call — ask before you sign |
| A dangerous dealership service call | Safety steps written in advance, and a ring to your on-call phone during the call | Depends on the script and the escalation rules you set up with them |
| Into your schedule | Takes the job down; books into Jobber once you switch booking on | Ask whether they write into your field-service software |
Live answering service prices are from vendors’ own published plans, checked 21–23 September 2026. What every answering service charges
Service lanes lose calls when every advisor is with a customer. If you have a BDC, you need a BDC product; if you only need the overflow answered and written down, this does that.
Questions about an AI answering service for dealership service departments
Is Wakeman a BDC?
No. A BDC books appointments into your DMS and follows up on leads. Wakeman answers the calls your team misses and writes each one down for your advisors. It does not connect to a DMS.
Does Wakeman have dealership service-specific emergency rules?
No, and we would rather say so. The safety rules are the same in every trade: a gas smell, carbon monoxide, fire or smoke, water near electrics, major flooding and sewage. When a caller describes one, Wakeman gives safety steps written in advance and rings your on-call phone during the call. No heat, an active leak or no power is marked urgent and texted to your on-call phone. Everything else dealership service departments get asked about is written down as a job, using the list of jobs you give it in setup. It is an AI speaking, so it may not say those words exactly, and we cannot promise the call to your phone gets through. It is a safety net, not an emergency service.
How much does a dealership service answering service cost?
Wakeman is $149, $349 or $829 a month with 300, 750, 2,000 minutes included, then 59¢, 39¢ or 29¢ a minute by plan. There is no setup fee and no minimum term, spam calls are never billed, and you set a monthly spend limit. Human answering services work out at roughly $1.32–$5.00 per included minute on their published plans.
Is Wakeman an AI receptionist for dealership service departments or an answering service?
Both names describe the same job, and so does "AI CSR". Wakeman is an AI receptionist: it answers the calls your team misses in your company’s name, and says it is an AI at the start of every call. Like a dealership service answering service or a virtual receptionist, it writes each job down; unlike a message-taking service, it tells an emergency from a routine call and alerts your on-call phone for the dangerous ones.
Pricing · How it works · After-hours answering service · Emergency answering service · Booking into Jobber · How it compares
Somebody’s always awake.
Try it on your own phone tonight. About ten minutes, no card.