Forward missed calls in Dialpad
No codes to dial. You change one setting in Dialpad, and your phones still ring first.
Checked October 9, 2026against Dialpad’s guide to ring duration
Before you start, have these
- A sign-in to Dialpad that can change settings. Some settings are only open to the account’s admin.
- Your answering service’s number: the number calls go to. With Wakeman, it’s on your Forwarding page.
Turn it on
In Dialpad, open Your Settings → Call Handling & Voicemail, and choose Show Advanced Options.
Under Advanced missed call routing, choose an external number and enter your answering number.
Save it. Ring duration is how long your phones ring first: 30 seconds to start.
Test it
Call your business number from a different phone
Not the answering number. That only tests the answering service.
Let it ring. Don’t press decline.
Declining can count as busy, which is a different setting.
Check who answered
Your answering service should pick up. If your voicemail answers, forwarding isn’t on yet.
Turn it off
Open the same Advanced missed call routing setting, set it back to what it was before, such as voicemail, and save.
If it didn’t work
- Ask whoever runs your Dialpad account if you can’t find the setting.
- If calls reach the answering service before you can pick up, make the ring duration longer.
- Still stuck? Our team can check it with you.
Source: Dialpad’s guide to ring duration, checked October 9, 2026. Help pages change; the test above shows what your line does today.
Want Wakeman to answer the calls you miss?
Hear it answer as your business first, with no account needed. Once you sign up, your Forwarding page shows the steps for your phone with your Wakeman number already in them.
Already using Wakeman? Open your forwarding page. Plans and what each one answers are on the pricing page. More free tools.