Forward missed calls in Vonage Business

Before you start, have these

• A sign-in to Vonage Business that can change settings. Some settings are only open to the account’s admin.
• Your answering service’s number: the number calls go to. With Wakeman, it’s on your Forwarding page.

Turn it on

1. 1

   Sign in at app.vonage.com, click your avatar, then Settings → Call Forwarding.

2. 2

   Choose Follow Me.

3. 3

   Ring your own extension first, for 15 to 20 seconds, then your answering number. Save it.

Test it

1. 1

   Call your business number from a different phone

   Not the answering number. That only tests the answering service.

2. 2

   Let it ring. Don’t press decline.

   Declining can count as busy, which is a different setting.

3. 3

   Check who answered

   Your answering service should pick up. If your voicemail answers, forwarding isn’t on yet.

Turn it off

Open Settings → Call Forwarding again, choose Voicemail or whatever it was set to before, and save.

If it didn’t work

• Give your extension 15 to 20 seconds, so you have time to pick up.
• If calls go straight to your cell’s voicemail, take the cell’s number off the list and leave your extension.
• If you run the account, you can set it for any extension in the Admin Portal: Phone System → Extensions, the pencil by the extension, then Call Forwarding. There, turn on Forward Calls and choose Follow Me.
• Still stuck? Our team can check it with you.